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If the answer you’re searching for isn’t here, feel free to call us at 613-366-5020 or e-mail connect@accoravillage.com and we’ll be happy to help!

  • Q: Where is the Resident Service Centre?

    We have four Resident Service Centres, located at:

    • 25 Woodridge Crescent (613-828-7904)
    • 47 Woodridge Crescent, Unit 2
    • 90 Woodridge Crescent (613-828-4038)
    • 220 Woodridge Crescent (613-216-0914)
  • Q: How do I pay my rent?

    You can pay your rent with post-dated cheques, pre-authorized payments, or money orders made out to Accora Village. Your rent can be paid at any Resident Service Centre, or by mail. If you choose to mail your rent, please be sure to send it at least five days before the first of the month.

  • Q: When do I pay my rent?

    You are asked to pay your rent on the first of every month.

  • Q: Will my rent fees be increased?

    Each year rent increases by a certain percentage, as determined by the government. Capital expenditures in your area may result in Above Guideline Increases (AGI). For more information, contact your Resident Service Centre.

  • Q: Do I need renter’s insurance?

    We require you to purchase the Tenant’s Insurance Package upon signing a lease with Accora Village. This protects yourself, your belongings, and your neighbours.

  • Q: What if I don’t want to buy renter’s insurance?

    If you do not wish to purchase the Tenant’s Insurance Package, unfortunately, you will not be able to rent with Accora Village.

  • Q: How do I renew my lease?

    Stop by any Resident Service Centre to renew your lease or receive more information on how to arrange this.

  • Q: Where do I pick up my keys? Do I have access to an additional set?

    You can pick up your keys upon moving in at your nearest Resident Service Centre. You will be given two sets, but should you require an additional set, you can request permission at your Resident Service Centre.

  • Q: I don’t want to live in an apartment anymore, but I want to stay in Accora Village. Can I move somewhere else in the community?

    Absolutely! Make an appointment with one of our Leasing Consultants, either online or by phone, to look at another property in Accora Village.

  • Q: I want to move out. What do I need to do?

    We require a minimum of 60 days notice if you decide to move out. Before this can be finalized, a Property Manager will inspect your home to ensure no repairs are needed. If repairs are deemed necessary, you will be invoiced accordingly.

  • Q: Why would I be charged a fee?

    Upon moving out, your Property Manager will inspect your home. If there are any repairs needed, you will be issued a fee. These repairs include but are not limited to:

    • Walls painted bright and/or dark colours
    • Deep scratches and/or grooves in flooring
    • Broken appliances
    • Scratched, burned, or peeled countertops
  • Q: When was my home built?

    We are always in the process of upgrading and revitalizing all of our homes to meet the needs of our residents. If you are curious about the last time your particular building was renovated, please contact our Rental Office.

  • Q: How do I check if my utilities are included?

    If you have not been informed that your utilities are included in your rent, simply contact the Rental Office, or your Resident Service Centre.

  • Q: How do I set up my utilities?

    If your utilities are included, all major utilities are already set up. If your utilities are not included, contact your Resident Service Centre for set-up. If you find yourself in need of repairs or cancellations for cable or Internet, you are responsible for contacting the service provider.

  • Q: Do I have to bring my own major appliances?

    Nope! All our homes are outfitted with a refrigerator, stove, and oven. Many of our homes also include a dishwasher.

  • Q: Do I have my own laundry?

    Select homes do offer in-suite laundry. Cobalt, Executive Garden Homes, Townhomes, and Garden Homes all provide residents with washers and dryers in select units. All other buildings offer our residents 24-hour laundry rooms.

  • Q: Can I have pets?

    Absolutely! Accora Village is a pet-friendly community, as long as all pets abide by the City of Ottawa by-laws.

  • Q: Where can I put my garbage?

    If you’re living in an apartment, all bagged garbage can go down the garbage chutes, located on every floor. Large garbage items must be brought down to the basement.

    If you’re living in a home that is not an apartment, please take all garbage to the designated garbage areas. Help keep our community clean and do not leave garbage outside your home. For further information or questions, please contact your Resident Service Centre.

  • Q: Where can I put my recycling?

    If you’re living in an apartment, smaller recyclables can be disposed of down our Tri-Sorter Recycling Chute. Larger recyclable items, such as cardboard boxes, must be taken to the basement.

    If you’re living in a home that is not an apartment, please contact your Resident Service Centre for recycling information.

  • Q: I’m locked out of my home! What do I do?

    If you’re locked out of your home before 5pm, simply call your Resident Service Centre. You will have to show ID and be listed on your lease as a resident. Visit your Resident Service Centre to ensure that all occupants are listed on your lease.

    If you are locked out of your home after 5pm, call our Emergency Services number at (613) 782-2201.

  • Q: What is the Accora Village community like?

    Accora Village is a friendly, vibrant, and diverse community. We hold plenty of events throughout the year that bring our residents together to get to know one another and have fun. Accora Village is safe and family-friendly, with plenty of greenspace and programs for all ages!

  • Q: What landmarks are you close to?

    We are next door to Bayshore Shopping Centre, and just off of Highways 416 and 417. We are also beside the Ottawa River, and close to Andrew Haydon Park and Cineplex Ottawa! For more landmarks, visit our Explore page.

  • Q: Do you have any restaurants nearby?

    We are very close to many restaurants, and not just those located in Bayshore Shopping Centre. A few of our favourites include Milestones, Vera’s Burger Shack, and Big Rig Brewery. For more restaurants, visit our Explore page.

  • Q: What are the nearby bus stops?

    We are closest to the Bayshore Transitway Station, which offers you routes all across the city. For more information about stops close to you, visit the OC Transpo website at octranspo1.com.

  • Q: How do I know if I have a parking space?

    You have the option to purchase outdoor ($55/month) or indoor ($75/month) parking when you sign your lease. Contact your Resident Service Centre if you have any questions about cancelling or reassigning your parking space.

  • Q: How do I get a second parking space?

    Additional parking spaces will be subject to availability. Please contact your Resident Service Centre for more information about acquiring an additional parking space.

  • Q: What do I do if someone else is parked in my spot?

    If someone else’s vehicle is parked in your assigned parking spot, please inform the City of Ottawa By-law Services.

  • Q: I have a friend visiting overnight. Where should they park their vehicle?

    If you have a friend staying overnight, please ask your Resident Service Centre for an overnight parking pass on the earliest business day. To issue a parking pass, your Resident Service Centre must know: the license plate number, the make of the vehicle, and the dates on which your visitor will be staying overnight.

  • Q: When is the Rental Office open?

    The Rental Office hours are:

    • Monday – Friday: 6:30am – 10pm
    • Saturday & Sunday: 8:30am – 9pm

    These hours are subject to change during holidays and seasonal events.

  • Q: My toilet is blocked. Who do I call?

    If you have already tried to use a plunger (or do not have one), call the ALEX maintenance number at (613) 366-ALEX (2539).

  • Q: I have an electrical issue. What do I do?

    If you have already checked switches and plugs and can’t find the solution, call the ALEX maintenance number at (613) 366-ALEX (2539).

  • Q: Is there a number I can call if I need assistance after 5pm?

    Absolutely. If you require assistance after 5pm, please call our Emergency Services number at (613) 782-2201.

  • Q: When is the Accora Centre open?

    The Accora Centre hours are:

    • Monday – Friday: 6:30am – 10:00pm
    • Saturday & Sunday: 8:30am – 9pm

    These hours are subject to change during holidays and seasonal events.

  • Q: Where can I find information about the classes that are offered at the Accora Centre?

    All information about classes at the Accora Centre can be found in our seasonal recreation guides, available for download on our website, or at the Accora Centre.

  • Q: How do I sign up for a class or program?

    If you’d like to sign up for a class or program, simply contact the Accora Centre.

If you have any additional questions, please don’t hesitate to contact a Resident Service Centre or the Rental Office for more information, or click here to connect: http://accoravillage.com/connect/.

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