Customer Experience Representative

  • Full Time
  • Ottawa
  • Posted 3 weeks ago

Customer Experience Representative

 Part-time (evenings and weekends) & Full-time available

We are seeking an energetic, outgoing and personable individual for the role of Customer Experience Representative. The Customer Experience Representative (CER) acts as the face of the Accora Village brand, providing one of the first points of contact for both potential and current customers in the Accora Village office & recreation facilities, as well as our Inside Sales information line.

The primary focus of the CER is to greet and welcome all customers, answer all questions relating to living at Accora Village, and act as a creative problem solver for customer issues and concerns.

Responsibilities:

  • Greet customers as the first point of interaction in the leasing office and recreation centre
  • Interface with clients via telephone, live chat, e-mail, and in person
  • Knowledge of Accora Village residential products, including: pricing, leasing terms, parking, amenities, and building features
  • Thorough knowledge of all Accora Village programs (both in the Accora Centre and the general community), events, and engagement initiatives
  • Create memberships and program registrations; complete registration for programs; manage program payments; data entry and administration
  • Proven ability to build customer relationships
  • Ability to work with Membership software
  • Proactively follow up with all customers
  • Data entry and administration
  • Overall maintenance of waiting room/lobby areas; ensure necessary supplies are stocked and facilities are clean and welcoming
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Up-to-date knowledge of community revitalization projects, events, and other Accora Village initiatives
  • Assist in set up and take down on internal staff events & trainings
  • Conflict resolution: escalating customer concerns to appropriate parties appropriately when necessary
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