RESIDENT INFORMATION

New Residents

Pre-Move-In Checklist

  • Tenants Insurance – Insurance to be dated for the day of key pickup or prior to.
  • Keys – Number of key sets needed for everyone living in the home. (To be included in key package)
  • Granted Access– In the event of an emergency or lockout is there anyone you would like to have access to your home if both leaseholder(s) are unable to come into the office? (occupant or close relative and/or friend)
  • Parking–Number of parking spaces needed. (Should be done prior to lease signing)
  • Key Pickup Receipt– Keep your key pickup receipt as it contains important information pertaining to your key pickup date and time.
  • Elevator Booking for New Move-Ins –Ensure to book an elevator for the day you plan to move your belongings in. New residents moving in are to use the back-loading dock to move all belongings into the building.
  • Storage Lock– If you plan to use a storage locker you will need to purchase a lock as Accora Village does not supply them.
  • Rent Payments –Residents can pay rent via pre-authorized payment withdrawals, online banking transfer or by coming into the office by paying with debit, cheque or money order.

Caring For Your Home

Recycling & Garbage

  • All high-rise apartment buildings have garbage chutes on each floor. Instructions are located beside each garbage chute.
  • All townhomes and garden homes have designated Earth Bins for garbage and recycling. To find yours, download the Earth Bin map.
  • For complete details related to the City of Ottawa Garbage and Recycling Program click here.

Balcony

  • Residents are prohibited from hanging laundry (clothes, carpets, blankets, etc.) from their balcony.
  • Residents are prohibited from storing garbage, bicycles, mops, brooms, etc. on their balcony.
  • Residents are prohibited from throwing any items (garbage, cigarettes, etc.) from their balcony.

Pets

  • Resident are required to keep their pets on leash at all times.
  • Resident are required to pick up their pet’s waste using a plastic bag and dispose of it in the garbage bins provided by Accora Village.


Parking

Contact connect@accoravillage.com or 613-366-5020 to rent or cancel a parking space.

For parking issues, you can reach Ottawa bylaw by calling 3-1-1.

Visitor Parking

  • Each resident is given 28 visitor parking passes each calendar year.
  • Visitors are required to have a pass from (12:00 am - 8:00 am).
  • Passes can be printed at the Accora Centre – all you need is the visitor’s license plate, make of the vehicle, and the dates for which the pass is required.
  • Visitors without passes will get a ticket or be towed at the vehicle owner’s risk and expense.
  • For after-hours visitor registration, please call (613) 366-5020.


Safety & Security

Accora Village is committed to providing a safe and secure environment for you and your family.

Security features include:

  • 24-hour on-site security services
  • Security cameras
  • Electronic key fob entrances

Fire Alarms

  • Please do not tamper with the fire alarms, smoke detectors or intercom systems in your apartment.
  • Check and replace the batteries in your smoke detectors two times a year. The detector will make a short “Beep” sound if the batteries are low.
  • Please notify us immediately if your alarms are not working.
  • Plan an escape route from your home in case of fire. Fire escape plans are located beside the elevators in all high-rise buildings.

  • Security:613-355-9130

Privacy

At Accora Village, your privacy is important to us. We comply with Canada’s private sector privacy law, PIPEDA (Personal Information Protection & Electronic Documents Act), to give you confidence in knowing your personal information will be secure in our hands. When you share your personal information with us, we:

  • Protect your personal information at all times
  • Only share your personal information with permission from you, or if required by law.
  • Tell you exactly what your personal information will be used for.

If you feel your information has not been taken care of appropriately, please contact us for more information. You may contact us to withdraw permission to share your information at any time.



Living at Accora Village

Keys & locks

Residents will receive two sets of keys upon move-in. More keys can be purchased or replaced at any time – contact us at (613) 366-5020 or drop-by the Accora Centre.

If you are locked out of your home at any time, please call us at (613) 366-5020.

Please note we can only allow access to registered leaseholders and occupants with identification.

Utilities

If you have questions for:

  • Hydro Ottawa – please contact 613-738-6400.
  • Enbridge – please contact 1-877-362-7434.
  • If you are uncertain about your utility service and responsibilities, please check your Lease Agreement.

Additional utilities including internet, phone, cable, etc. are optional & up to you. Contact your desired service provider to set-up an account.

Increases

Each year, your rent increases by a certain percentage as determined by the Ontario Government. Capital expenditures completed in your area/building may result in Above Guideline Increases (AGI).

Fees & Payment Details

Our preferred payment method is Pre-Authorized Payments – the rent is automatically taken out of your bank account on the first day of every month! Contact connect@accoravillage.com or 613-366-5020 for more details and to register for Pre-Authorized Payments. Ask us about our special promotions.


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Moving Out

If you decide to end your lease with us at Accora Village, we ask that you provide us with a minimum of 60 days’ notice before you plan to move, in accordance with the Residential Tenancies Act.

Your Property Manager will inspect your home before and after you move out. If repairs are required, you may be charged a repair fee.

Repairs resulting in charge-backs include but are not limited to:

  • Scratched/damaged floors
  • Walls painted dark and/or bright colours
  • Broken appliances
  • Scratched, burned, or peeled countertops
  • Items left behind after move-out


Contact Information

613-366-5020

connect@accoravillage.com


Accora Centre Hours

Recreation CentreLeasing Office
Monday - Thursday6:00 am - 10:00 pm8:00 am - 8:00 pm
Friday6:00 am - 10:00 pm8:00 am - 6:00 pm
Saturday - Sunday8:00 am - 9:00 pm10:00 am - 4:00 pm


Accora Center

Live Your Best Life

We at Accora Village believe in living your best life, so naturally, we love to keep active! Visit the Accora Centra for fitness programs, swimming facilities, and more! Summer Camps

We offer a variety of theme camps for children between the ages of 4-12. All camp themes are enhanced with a balance of arts & crafts, outdoor play, and swimming. Click here for additional program information.

Need Some Space?

Sparing residents a jam-packed apartment, space at the Accora Centre can be reserved to host a party or get-together.

  • Gymnasium
  • Indoor Pool Rentals
  • Outdoor Pool Rentals

Click here for details and availability or submit a request.


The Green Plan

Save Energy

We love our residents, our community, and the environment. Through our energy-saving initiatives, we want to create a sustainable present for our residents with a focus towards the future.

Conserve Water

It is surprising to learn how much water is consumed on a regular basis in the average household. Our efforts in water conservation are on of the many steps we are taking towards building a more sustainable community.

Limit Waste

Reducing our carbon footprint is a key objective of Accora Village. In order for us to continue to make our community greener, we monitor our waste output and identify opportunities in areas that can be improved.


Learn More

Blog

Stay Informed

Looking for new information about Accora Village, Accora Centre, or the surrounding area? Stay up-to-date right here.

What’s Happening?

There’s always family-focused activities being organized by our Accora Centre, so check here monthly for up-to-date schedules and dates!

Rainy Day?

Looking for a fun, light read? We like to keep things interesting with listicles, top 10’s, and more!


See Our Blog

Explore The Community

Your next home for rent will be near plenty of restaurants and retail shops to explore, as well as beautiful greenspace throughout Accora Village. Our location provides residents with convenience, comfort, and a community to truly call home.


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