April 22, 2020 Covid-19 Updates

Dear Resident,

At Accora Village, we are inspired by the strength of our residents, the commitment of our front-line staff and the endless stories of our community coming together in these extraordinary times.

Our team at Accora Village is actively monitoring developments related to COVID-19 and updating our policies to ensure your well-being. Highlights of our latest updates are below.

MAY RENT PAYMENTS

While you are expected to pay your rent on or before the first day of every month, we recognize you may face unexpected financial difficulties over the coming period. As such, we continue to update our processes.

Accora Village has postponed all rent increases effective immediately. If you had a rent increase that was due to start on April 1 or later, the increase has been deferred until further notice.

Accora Village is providing residents with online rent payment options which include RENTCafé, pre-authorized payment and online banking. Rent payments via credit card (no fees will be added during this time), or cheque continue to be available. Cheques can be delivered to the drop box outside the Leasing Office at the Accora Centre or the cheque box in the lobby of your building.

If you have concerns about an upcoming rent payment due to employment changes or a job loss, please email us at [email protected] or call 613-416-1529. A team member will contact you, so we can work together to find a solution.

REMINDER – If you have already reached out to our team to discuss alternative support for late rent payment, you do not need to contact us again.

INCOME TAX STATEMENTS

The deadline for individuals to file their income taxes has been extended to June 1, 2020. Residents requiring their income tax statement for 2019 rent payments are encouraged to email [email protected] or call 613-366-5020.

FITNESS AT HOME

The Accora Centre remains closed at this time, however, you can still work out at home by using our free Wellbeats virtual fitness classes until May 31! To access hundreds of virtual classes, download the Wellbeats app and enter our unique access code – 1102e4c4.

Download WellBeats – App Store

Download WellBeats – Google Play

Please follow us on Facebook or Instagram for additional fitness routines, wellness tips, at-home crafts, and much more!

Facebook – Accora Village
Instagram – @accoravillage

For any recreation questions or concerns, please contact us at [email protected].

ACCORA VILLAGE COVID-19 HUB

Visit the Accora Village website for regular updates about COVID-19. The COVID-19 Hub includes important government resources, resident communications, and other information important to our residents.

As members of Accora Village, remember we are all in this together. We thank you for choosing to live at Accora Village!

Should you have any other questions or concerns, please contact us at [email protected] or 613-366-5020.

Your Accora Village Management Team