May 28, 2020 Update

Dear Residents,

With the warmer weather upon us, we hope you are finding time to enjoy the outdoors and some of the beautiful tulips that are blossoming in our community. We continue to encourage you to remain vigilant, abide by appropriate physical distancing guidelines and do your part to reduce the transmission of COVID-19.

Our Accora Village team is committed to monitoring developments related to COVID-19 and keeping you informed about our updated policies and services. Below you will find our latest updates.

PARKS AND PLAY STRUCTURES

Bayshore Park has now re-opened to the public, including the sporting amenities. While the basketball courts, fields, and baseball diamond are now open, a friendly reminder that gatherings at these areas of over five people is still prohibited. Please be mindful of appropriate physical distancing guidelines at all times.

As per the City of Ottawa guidelines, play structures remain closed until further notice. Therefore, the play structures near Deschenes Court and behind the Accora Recreation Centre are closed until further notice.

The City of Ottawa will be continuing to issue fines to anyone who is found to not be in compliance with bylaws. To learn more about the current COVID-19 restrictions, please click here. We thank you for your cooperation.

MENTAL HEALTH SUPPORT

During this difficult time, it is important to take care of your mental health and seek support when needed. In Ottawa we have a number of available mental health resources available to anyone who needs it:

Ottawa Public Health Mental Health Resource Guide
Champlain Health Line
Royal Ottawa Mental Health Hospital
Mental Health and Addiction Services of Ottawa

If you or a person in your household is in crisis and in need of immediate help, please call 911.

MAINTENANCE AND SERVICE

Our resident service office continues to be closed to the public at this time. Essential service requests are still being accepted by email: [email protected] or by calling us at (613) 366-5020 and press the prompt for Maintenance.

All non-essential service requests will be recorded and dealt with at a later date. We thank you for your understanding and patience.

BALCONY SAFETY

If you live in an apartment with access to a balcony, we encourage you to utilize it for fresh air, but please take proper safety precautions. Please never leave a child unattended on your balcony. We thank you for your cooperation.

JUNE RENT PAYMENTS

If you have concerns about an upcoming rent payment due to employment changes or a job loss, please email us at [email protected] or call (613) 416-1529. A team member will contact you so we can work together to find a solution.

From all of us at Accora Village, we wish you health and happiness. We thank you for doing your part in preventing COVID-19 and for choosing to live at Accora Village.

Should you have any other questions or concerns, please contact us at [email protected] or (613) 366-5020. And as always, we thank you for choosing to live at Accora Village!

The Accora Village Management Team