At Accora Village, we are closely following developments regarding coronavirus (COVID-19) through Ottawa Public Health and the Public Health Agency of Canada. In response to coronavirus (COVID-19), Accora Village has taken the following proactive measures to protect its residents, employees and the general public.
To ensure the health and safety of our residents and employees, the Resident Services Centre is closed until further notice. Essential service or maintenance requests can be made via our website, RENTCafé, phone 613-366-5020, or by email [email protected]. Non-essential service or maintenance requests will be recorded and addressed at a later date.
At Accora Village, our priority is always the health and well-being of our residents. We understand the stresses the COVID-19 pandemic is placing on our residents and empathize with those who are facing unexpected financial difficulties.
Residents are expected to pay their rent on or before the first of the month. However, if you have concerns about an upcoming rent payment due to employment changes or a job loss, please email us at [email protected] or call 613-416-1529. A member of our team will contact you so we can work together to find a solution.
As always, rent can be paid via RENTCafé, pre-authorized payment, online banking, credit card (no fees will be added during this time), or cheque (cheques may be delivered to the drop box outside the Leasing Office at the Accora Centre or the cheque box in the lobby of your building).
Accora Village is committed to supporting all of its residents during these uncertain times.
Residents are encouraged to call 613-366-5020 or email [email protected] to request their income tax statement for 2019 rent payments. The Accora Village team will ask residents security questions to validate their identity before issuing digital statements via email or paper statements to their home.
The Leasing Office is open but closed for walk-ins until further notice. The leasing team is responding to all inquiries and executing tours virtually to ensure the health and safety of our employees and prospective residents. Virtual tours are being provided to prospective residents through FaceTime, WhatsApp or our website.
The Accora Centre is temporarily closed as of October 10, 2020.
If you have questions related to Recreation Programs and Services, please contact us at [email protected].
We look forward to welcoming you back to the Accora Centre soon.
Yes, fire alarm testing will continue during the coronavirus (COVID-19) pandemic to ensure the safety and security of our residents, employees and the greater Accora Village community.
Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).
Coronavirus disease (COVID-19) is a new strain that was discovered in 2019 and has not been previously identified in humans.
Coronaviruses are zoonotic, meaning they are transmitted between animals and people.
Your healthcare professional, qualified government and health officials, should be your primary source of current information and guidance on coronavirus COVID-19.
Below are some key sources of information:
Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death.
Ontario Public Health has created a coronavirus (COVID-19) self-assessment tool. Visit the link here.
If you are exhibiting symptoms or think you may have come in contact with someone infected by coronavirus COVID-19, you should self-isolate and call the Ontario Public Health Information Line: 1-866-797-0000.
You can do the following things to reduce the risk of infection or spreading the infection to others:
* Disclaimer: The information provided above is for reference only and was last updated on (April 17th, 2020). Residents are encouraged to regularly monitor government websites for official COVID-19 information.