COVID-19 Updates

At Accora Village, we are closely following developments regarding coronavirus (COVID-19) through Ottawa Public Health and the Public Health Agency of Canada. In response to coronavirus (COVID-19), Accora Village has taken the following proactive measures to protect its residents, employees and the general public.

• The temporary closure of the Leasing Office, Resident Services Centre and all non-essential shared spaces within the community until further notice.
• Increasing cleaning of essential shared spaces within buildings. Introducing the use of hospital grade, broad spectrum disinfectant (GermGuard) to sanitize all essential shared spaces within the community including lobbies, corridors, elevators, door handles, buttons, laundry rooms, bike rooms and storage lockers.
• Installing hand sanitizer stations in all the lobbies of apartment buildings.
• Increasing security within the Accora Village community and all buildings.
• Updating our administrative protocols and processes to ensure residents are able to make essential maintenance requests.
• Increasing communications via emails, communication boards and wellness phone check-ins with residents.
• Encouraging Accora Village staff to work remotely when possible and conducting regular status checks to ensure the health and safety of all employees.

Essential service or maintenance requests can be made via our website, RENTCafé, phone 613-366-5020, or by email [email protected]. Non-essential service or maintenance requests will be recorded and addressed at a later date.

To ensure the health and safety of our residents and employees, the Resident Services Centre is closed until further notice. Essential service or maintenance requests can be made via our website, RENTCafé, phone 613-366-5020, or by email [email protected]. Non-essential service or maintenance requests will be recorded and addressed at a later date.

At Accora Village, our priority is always the health and well-being of our residents. We understand the stresses the COVID-19 pandemic is placing on our residents and empathize with those who are facing unexpected financial difficulties.

Residents are expected to pay their rent on or before the first of the month. However, if you have concerns about an upcoming rent payment due to employment changes or a job loss, please email us at [email protected] or call 613-416-1529. A member of our team will contact you so we can work together to find a solution.

As always, rent can be paid via RENTCafé, pre-authorized payment, online banking, credit card (no fees will be added during this time), or cheque (cheques may be delivered to the drop box outside the Leasing Office at the Accora Centre or the cheque box in the lobby of your building).

Accora Village is committed to supporting all of its residents during these uncertain times.

Residents are encouraged to call 613-366-5020 or email [email protected] to request their income tax statement for 2019 rent payments. The Accora Village team will ask residents security questions to validate their identity before issuing digital statements via email or paper statements to their home.

The Leasing Office is open but closed for walk-ins until further notice. The leasing team is responding to all inquiries and executing tours virtually to ensure the health and safety of our employees and prospective residents. Virtual tours are being provided to prospective residents through FaceTime, WhatsApp or our website.

Leasing requests should be made via email [email protected], telephone 613-366-5020 or www.accoravillage.com. All meetings and tours are by virtual appointment only.

The Accora Centre is temporarily closed as of October 10, 2020.

• March Break Camps, L.E.A.F. Afterschool Program, Facility Rentals and Spring Programs were cancelled and refund or program credits have been provided. Communication related to refunds and program credits were sent via email in April.

• All memberships and the associated payments have been temporarily suspended and are set to resume when we re-open.  Membership terms will be extended to reflect the closure period.

If you have questions related to Recreation Programs and Services, please contact us at [email protected].

We look forward to welcoming you back to the Accora Centre soon.

Annual Suite Inspections have been postponed until further notice. Essential service and maintenance requests can be made via our website, RENTCafé, phone 613-366-5020, or by email [email protected]. Non-essential service and maintenance requests will be recorded and addressed at a later date.

Yes, fire alarm testing will continue during the coronavirus (COVID-19) pandemic to ensure the safety and security of our residents, employees and the greater Accora Village community.

Coronaviruses (CoV) are a large family of viruses that cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV). 

Coronavirus disease (COVID-19) is a new strain that was discovered in 2019 and has not been previously identified in humans.

Coronaviruses are zoonotic, meaning they are transmitted between animals and people.

Your healthcare professional, qualified government and health officials, should be your primary source of current information and guidance on coronavirus COVID-19.

Below are some key sources of information:

• Ottawa Public Health
• Public Health Agency of Canada
• How to protect yourself and your family
• Ontario Public Health Information Line: 1-866-797-0000

Common signs of infection include respiratory symptoms, fever, cough, shortness of breath and breathing difficulties. In more severe cases, infection can cause pneumonia, severe acute respiratory syndrome, kidney failure and even death. 

Ontario Public Health has created a coronavirus (COVID-19) self-assessment tool. Visit the link here.

If you are exhibiting symptoms or think you may have come in contact with someone infected by coronavirus COVID-19, you should self-isolate and call the Ontario Public Health Information Line: 1-866-797-0000.

• Self-monitoring: Looking out for fever, coughing and difficulty breathing for 14 days after possible exposure to the coronavirus.

• Self-isolation: Staying indoors and completely avoiding contact with other people. A doctor will ask you to do this if you test positive for or have symptoms of coronavirus.

• Quarantine: The government separates and restricts the movement of people who were exposed to the coronavirus to see if they become sick. Quarantine for two weeks.

• Social/physical Distancing: Avoiding mass gatherings and public places (e.g. shopping centers, movie theatres) and maintaining distance (approximately 2 meters) from others when possible.

You can do the following things to reduce the risk of infection or spreading the infection to others:

• Wash your hands with soap and water, for at least 20 seconds
• If soap and water are not available, use an alcohol-based hand sanitizer (we have installed sanitizing stations in the Accora Centre and high-rise apartment buildings)
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Cover your coughs and sneezes with a tissue or your arm, not your hand
• Stay home if you are sick
• Avoid close contact with people who are sick.
• Clean and disinfect frequently touched objects and surfaces
• Avoid visiting people in hospitals or long-term care centres if you are sick
• Social distancing and self-isolation

Apply for the E.I. benefit here.

Apply for the Canada Emergency Response Benefit here.

Access mental health services and support here.

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