Careers

POSITION: Leasing Supervisor
REPORTS TO: Marketing and Leasing Manager
DEPARTMENT: Marketing and Business Development

The Leasing Supervisor reporting to the Marketing and Leasing Manager is responsible for supporting the day-to-day operations of the Leasing team at Ferguslea Properties, helping drive occupancy, uphold customer service standards, and coach leasing staff to meet performance goals. This hands-on role is ideal for a customer-focused professional who thrives in a fast-paced, collaborative environment and is passionate about building strong relationships with residents and team members alike.

The role is a key driver in the organizations revenue generation and supports the Leasing and Marketing Manager in team oversight and project work.

RESPONSIBILITIES:

Team Leadership & Coaching

• Supervise and support the Leasing Consultants, Leasing Experience Representatives, and Leasing Administrators.
• Foster a coaching culture within the Leasing Team, providing mentorship and daily guidance to ensure the team delivers a consistent, high-quality resident experience.
• Support and develop a high-performing team by establishing clear expectations, delivering constructive feedback, promptly addressing performance concerns, and driving accountability to ensure continuous growth and team
• Drive engagement within the team and ensure the team is aligned with company values and objectives.
• Assist with training and onboarding new team members, ensuring alignment with Ferguslea Properties’ standards and procedures.

Leasing Operations

• Participate in and oversee all leasing activities, including property tours, responding to inquiries, application processing, and lease execution.
• Manage scheduling and team coverage during peak leasing periods, evenings, and weekends as needed.
• Ensure leasing staff follow up with prospects and maintain accurate and timely records in Yardi and related systems.
• Monitor leasing performance metrics and help the team achieve individual and team leasing goals.
• Provide recommendations on pricing, specials, and leasing strategies in collaboration with the Leasing and Marketing Manager.

Customer Experience & Resident Relations

• Ensure a professional, welcoming, and resident-first experience at every touchpoint.
• Handle escalated inquiries or concerns from prospects and residents, providing timely resolution.
• Contribute to the planning and execution of leasing-related events and community engagement activities.
• Work with cross-functional teams (Operations, Marketing, Resident Experience) to ensure smooth transitions from leasing to move-in.

Process Compliance & Reporting

• Ensure adherence to company leasing policies and relevant legislation, including the Residential Tenancies Act.
• Review lease documentation for completeness and accuracy; ensure consistent application of leasing procedures.
• Track and report on leasing performance, lead sources, occupancy trends, and team productivity.
• Support inventory management by monitoring available units and working with Property Operations to prepare units for move-in by collaboration with appropriate divisions.

SKILLS AND KNOWLEDGE:

• Post-secondary education in Business Administration, Office Administration, Real Estate, or a related field preferred.
• 1-3 years of experience in property management (leasing preferred), with at least 1–2 years in a supervisory role.
• Strong basic knowledge of provincial/municipal tenancy laws, and the Ottawa rental market.
• Proficient in property management systems (e.g., Yardi) and Microsoft Office Suite.
• Excellent communication, leadership, and interpersonal skills.
• Highly organized, proactive, and solutions oriented.
• Ability to work flexible hours, including evenings and weekends, as needed.
• Must be able to provide a valid Criminal Background Check.
• Valid G driver’s licence
• Ability to work independently and as part of a team
• Excellent oral and written communications skills
• Time-management skills and ability to organize tasks and set priorities

WORKING CONDITIONS:

• This is a hybrid role, with potential weekend shifts.
• Extended periods at a computer may be required at times.
• The job description implies the performance of repetitive tasks.
• Occasional overtime may be required to meet deadlines.
• Competing demands may create stress.
• Occasional lifting and carrying office supplies or equipment may be required.

We’ve got great perks! When you join Ferguslea Properties in this role, you gain access to:

• Health/ Wellness initiatives
• 10 Paid Sick Days
  Employee Assistance Program
• Use of our recreation centre, fitness amenities, and related programming
• Community Involvement & philanthropy opportunities
• Regular Employee engagement opportunities
• Free parking
• Opportunities to attend hockey, football, soccer games & concerts
• Rent discounts for full-time permanent employees living on site
• Room for advancement & internal promotions
• Paid training & development opportunities

All applications must be submitted via the indeed link here for consideration.

For more information on the Senior Maintenance Operations Manager role, please visit the link below. All applications must be submitted via the portal on the Lynx Recruitment website for consideration.

POSITION: Resident Communication Representative
REPORTS TO: Resident Services Manager
DEPARTMENT: Resident Services

Ferguslea Properties is searching for an enthusiastic and detail-oriented individual to join us as a Resident Communications Representative (RCR). You will be joining a collaborative and dynamic team working toward creating a superior environment for our residents. The main responsibility of the RCR is to create resident communication clearly and promptly to provide the best possible customer experience as well as maintaining a database of the communication. The RCR will work cross-functionally and support other departments within Ferguslea.

This is a full-time, permanent position.

RESPONSIBILITIES:

The RCR assists the team in a variety of administrative duties, including but not limited to:

• Prepare paper and digital notices for residents as requested by other departments
• Print and arrange for distribution of all notices
• Maintain electronic records of notices
• Managing emergency communication and tracking of unplanned service disruptions
• Create and manage temporary signage
• Plan, create, and send community newsletters
• Other duties from time to time as assigned by the Resident Services Manager
• Working collaboratively with the Ferguslea team to foster an environment of open communication, cooperation, and collaboration.
• Informing management of any potential issues or concerns relating to any safety or legal concerns for staff and/or residents.

SKILLS AND KNOWLEDGE:

• College diploma in administration, business administration with experience in any of business operations, property management, graphic design, or customer service would be considered an asset
• Exemplary written communications.
• While not mandatory, written & verbal communication in various languages would be considered a strong asset.
• Proficiency in MS Office (Excel, Word, Outlook)
• SmartSheets experience would be considered an asset
• Canva experience would be considered an asset
• Yardi experience would be considered an asset
• Reliable transportation would be considered an asset
• As a condition of employment, must be able to provide a valid criminal background check

WORKING CONDITIONS

• Physical effort is minimal
• Extended periods at a computer are required.
• Competing demands may create stress at times
• Evening and weekend scheduling may be required as per operational demands
• The job description implies the performance of repetitive tasks
• Risk is low

We’ve got great perks! When you join Ferguslea Properties in this role, you gain access to:

• Health/ Wellness initiatives
• 10 Paid Sick Days
  Employee Assistance Program
• Use of our recreation centre, fitness amenities, and related programming
• Community Involvement & philanthropy opportunities
• Regular Employee engagement opportunities
• Free parking
• Opportunities to attend hockey, football, soccer games & concerts
• Rent discounts for full-time permanent employees living on site
• Room for advancement & internal promotions
• Paid training & development opportunities

All applications must be submitted via the indeed link here for consideration.