Dear Residents,
With Ontario now entering Stage 2 of the re-opening plan, we are working towards getting back to our regular service and maintenance operations as quickly as possible. For the health and safety of our residents and employees, we will be cautious and deliberate in the roll-out of service. Our current status is:
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Maintenance Requests
Due to past COVID-19 restrictions, many non-essential maintenance requests have been collected over the past 12 weeks. Now that the Ontario government has allowed non-essential repairs to resume, we will be working diligently to clear the backlog of maintenance requests. We will be actively reaching out to residents to confirm and schedule the completion of pending maintenance requests. We estimate this backlog to be completed within two months. COVID-19 pre-screening will continue prior to your appointment and team members will continue to use Personal Protective Equipment (PPE) while inside your home.
For any new maintenance requests or any questions, please contact us at (613) 366-5020, RENTCafé or maintenance@accoravillage.com.
Maintenance Opening Hours
Monday – Friday (8:00 a.m. – 8:00 p.m.)
Saturday and Sunday (8:00 a.m. – 4:30 p.m.)
Service Requests
Our Resident Experience office located at 98 Woodridge Crescent will continue to remain closed to the public. For all service requests (parking, lockers, rent receipts, etc.), please contact (613) 366-5020 or connect@accoravillage.com.
Resident Experience Opening Hours
Monday – Friday (8:00 a.m. – 6:00 p.m.)
As a valued resident of Accora Village, we thank you for your patience and understanding during these challenging times. We look forward to resuming our normal operations shortly.
Sincerely,
David Boushey – Senior Maintenance Manager
