Frequently Asked Questions
An emergency maintenance request involves no heat, loss of power to unit, electrical outlet sparking/smoking, major water leaks (i.e. overflowing tub, sink, toilet, ceiling leak), clogged toilet (if only one in unit), no power to stove, fridge/freezer not cooling properly, etc.
These calls will be responded to on an urgent/immediate basis. We record all non-emergency maintenance requests and address them within two business days.
Please ensure your secondary locks are left unlocked and that you safeguard your pets if you are planning to be away during the maintenance call. Please remove any personal belongings from work areas such as countertops and under bathroom or kitchen sinks. Please remove items from around the furnace, fan coil units or radiators, etc for “no heat” calls.
We complete COVID-19 pre-screening before any service and maintenance work, and team members use Personal Protective Equipment (PPE) while inside your home and follow all public health COVID-19 protocols.